Terms

01About these terms

These terms are an agreement between your company (“you”, the customer) and Spotto (Cristea Lelia, Bacău, Romania) for the Spotto service and spotto.live. If we sign an order form or a separate agreement with you, that one wins where the two differ.

02The service

Spotto is a guide that lives inside your product. You add it with one script tag. It answers your users' questions, walks them to the right button, explains fields, and gives your team a Team view with what people asked, where they stopped and what to change.

Demos and pilots are provided as they are, to try things out. Features can change while Spotto grows; we tell you before anything you rely on changes.

03Plans and payment

What you get and what it costs is agreed with you in writing (by email or an order form) before you go live.

You pay in advance, in euros, for 30 days at a time, and it renews every 30 days until you cancel. VAT is added where it applies. Payments are not refunded, including for a period you cancel partway through. If a payment fails, we tell you and you have 14 days to sort it out before we pause Spotto in your product.

04Your part

• You have the right to add Spotto to your product.
• You tell your users, in your own privacy policy, that you use Spotto.
• Your team approves the answers (routes) Spotto gives for your product.
• Don't use Spotto to collect data it isn't meant for, and don't try to break it, copy it or reverse-engineer it.

05Data

Your data is yours. We process your users' questions and guided walks only to run Spotto for you, as described in our Privacy policy, and under a data processing agreement (DPA) if you ask for one.

Questions and walks are deleted after 90 days, or the same day if you ask. You can download them as CSV from your Team view at any time.

06AI answers and recommendations

Some answers and all recommendations are written by AI. They can be wrong. Spotto says when it isn't sure instead of guessing, and every recommendation shows the facts it is based on and how sure it is. Check before you change your product; you stay responsible for the changes you make.

07Ending

You can cancel any time, with no notice: Spotto keeps running until the end of the 30 days you’ve already paid for, then stops, and that period isn’t refunded. We can also end the service, with 30 days’ notice. When it ends, Spotto stops running in your product and we delete your data within 30 days. Download anything you want to keep first.

08Liability

Spotto is provided as is. It points to places in your product and can be wrong, so check important changes yourself. As far as the law allows, neither of us is liable for indirect losses, and our total liability is limited to what you paid us in the last three months. These terms are governed by Romanian law, and the courts of Romania decide any dispute.

09Changes and contact

We may update these terms. If a change matters, we tell you before it applies. Questions: rares@spotto.live.